PRIVACY NOTICE

How we use your information

Last updated: [DATE]

Who we are

Walk Through 3D is a trading name of [OWNER FULL NAME], a sole trader based at [BUSINESS ADDRESS]. We are the controller of the personal information described here. ICO registration number: [ICO NUMBER]. Contact us at [email protected].

What we collect

When you use our booking form or email us, we collect your name, email address, property type, postcode and anything you tell us in your message. When we scan a property, the 3D tour and photographs capture what is visible in that space.

Why we use it

We use your details to reply to your enquiry, arrange and carry out a scan, deliver your tour and send invoices. Our lawful bases are taking steps at your request before entering a contract, performing that contract, and meeting our legal obligations such as keeping tax records.

Who we share it with

We use a small number of trusted services to run the business: Formspree (to deliver booking-form messages to our inbox), Cloudflare (website hosting and email forwarding), Matterport (to process and host 3D tours) and [EMAIL / ACCOUNTING PROVIDERS]. Some of these providers may process data outside the UK under appropriate safeguards. We never sell your information.

Privacy in your scans

Before a scan, please remove or hide personal items such as photos, documents and anything showing names or addresses. We can blur details in a tour on request. Tours stay private until you choose to share them.

How long we keep it

Enquiries that don't lead to a booking are deleted after [12 months]. Client and invoice records are kept for [6 years] to meet tax rules. Tours remain hosted for the period agreed with you.

Your rights

You can ask to see, correct or delete your information, object to how we use it, or ask us to restrict it. Email [email protected]. If you're unhappy with how we've handled your data, you can complain to the Information Commissioner's Office at ico.org.uk.

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